Privacy Policy

VAVOConsulting Ltd (“the Company”) operates the CutifyStudio™ brand and website. This Privacy Policy describes how https://cutifystudio.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Funnelish.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Funnelish .

Customer support information

Examples of Personal Information collected: for payments

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Funnelish to power our online store.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

Facebook

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

To protect your vital interests;

To perform a task carried out in the public interest;

For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as [www.allaboutcookies.org](https://www.allaboutcookies.org).

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

981 Great West Road, Suite 137 B Westlink House, Brentford, TW8 9DN, United Kingdom

Last updated: 01.08.24 If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: info@cutifystudio.com

Terms of Service

1. Overview

This website is operated by VAVOConsulting Ltd, the registered owner of the CutifyStudio™ brand.

Throughout the site, the terms “we”, “us”, and “our” refer to VAVOConsulting Ltd.

By visiting our website https://cutifystudio.com and/or purchasing a product from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”, “Terms of Service”), including all additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation customers, vendors, merchants, browsers, and contributors of content.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or state of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful purpose or violate any applicable law, including but not limited to copyright laws.

Any violation of these Terms will result in immediate termination of your access to our Services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our written permission.

4. Accuracy of Information

We do our best to ensure that all product information is accurate, but we are not responsible if any details on this site are not accurate, complete, or current.

All materials on this site are provided for general information purposes only.

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, or discontinuation of the Service.

6. Products and Services

All CutifyStudio™ products are natural pet supplements available for online purchase.

Quantities may be limited and are subject to our Refund Policy.

We have made every effort to display product colors and packaging accurately, but we cannot guarantee exact visual representation on all screens.

We reserve the right to limit sales to any person or region and to discontinue any product at any time.

7. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse any order or limit quantities purchased per person, per household, or per order if necessary for security or compliance reasons.

For more information, please review our Refund Policy.

8. Third-Party Tools and Links

We may provide access to third-party tools or services (such as payment processors or analytics) over which we have no control.

Your use of third-party services is entirely at your own risk and subject to the terms of those providers.

Certain links on our site may direct you to third-party websites that are not affiliated with us.

We are not responsible for the content or accuracy of such third-party sites.

9. User Comments and Feedback

If you send us feedback, ideas, or comments, you agree that we may edit, copy, publish, or use them in any medium at any time without obligation to compensate you.

We may remove or edit content that we consider inappropriate or in violation of our policies.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions and to cancel or update orders if necessary.

12. Prohibited Uses

You are prohibited from using the site or its content for any unlawful or harmful activity, including but not limited to:

violating laws or regulations;

infringing on intellectual property;

transmitting viruses or malicious code;

harassing or defaming others;

or attempting to breach security systems.

We reserve the right to terminate access for users who violate these Terms.

13. Disclaimer of Warranties and Limitation of Liability

Our products and services are provided “as is” and “as available”.

We make no warranties or representations of any kind, express or implied, regarding product performance or suitability for a particular purpose.

In no event shall VAVOConsulting Ltd, its directors, officers, employees, or affiliates be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

14. Indemnification

You agree to indemnify and hold harmless VAVOConsulting Ltd, its affiliates, employees, and partners from any claim or demand made by any third party due to your breach of these Terms or violation of any law.

15. Governing Law

These Terms of Service and any related agreements are governed by and construed in accordance with the laws of the United Kingdom.

16. Contact Information

Questions about the Terms of Service should be sent to:

📧 info@cutifystudio.com

📍 VAVOConsulting Ltd, 981 Great West Road, Suite 137 B, Westlink House, Brentford, TW8 9DN, United Kingdom

17. Facebook Disclaimer

This website is not a part of Facebook or Facebook Inc.

Additionally, this site is NOT endorsed by Facebook in any way.

FACEBOOK is a registered trademark of Facebook, Inc.

Refund Policy

VAVOConsulting Ltd (“the Company”) operates the CutifyStudio™ brand and website https://cutifystudio.com.

This Refund Policy explains how we handle refunds and replacements for orders placed through our website.

Physical Products

We stand by the quality of our natural pet supplements and strive for 100% customer satisfaction.

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at info@cutifystudio.com with your order number and a brief description of the issue.

We will review your case and, where appropriate, offer a replacement or refund at our reasonable discretion.

Eligibility for Refunds

Refunds may be approved in the following cases:

Duplicate orders placed by mistake

Products lost or damaged during shipping

Products not delivered beyond the maximum estimated delivery time

Any exceptional case approved by our support team

Please note that we cannot issue refunds for:

Opened or partially used products

Delays caused by the customer providing an incomplete or incorrect address

Simple change of mind after the product has been shipped

Digital Products (if applicable)

For digital items or downloadable content delivered instantly after payment, refunds are generally not available once the files have been accessed or downloaded.

However, we will review refund requests on a case-by-case basis in the event of a duplicate order or technical error.

How to Request a Refund

To request a refund, please contact us at info@cutifystudio.com.

Include your full name, order number, and a short explanation of your request.

Our customer support team will reply within 48 hours.

Processing Time

Approved refunds will be processed back to your original payment method within 5–10 business days.

Contact

If you have any questions about this Refund Policy, please contact us at:

📧 info@cutifystudio.com

📍 981 Great West Road, Suite 137 B, Westlink House, Brentford, TW8 9DN, United Kingdom

Last updated: 01 August 2024